When the customer claims that he/she has not read the subscription/service terms clearly, VY Academy will not take any responsibility. All our terms are clearly listed on our website. Before subscribing to the course, students have also been asked to agree to the relevant terms. Therefore, the student is deemed to agree and accept all terms after creating an account at the beginning.
VY Academy is not responsible for students who fail to apply for a refund in time, the viewing rate of the course has exceeded 30%, or they decide not to use the service until 30 calendar days have passed. Students have 30 calendar days to decide whether they want to keep their account, and they have already had the opportunity to fully preview the course content. Therefore, after 30 calendar days or after viewing more than 30% of the course content, they cannot apply for a refund.